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BBB warns of animal rescue group

1:23 PM, Dec 15, 2009   |    comments
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Aurora-based Colorado Furbabies Rescue has been given an F rating by the BBB not only for the multiple complaints lodged against it but also for not having its required competency license.

The Colorado Department of Agriculture, which licenses animal rescue groups, said, "Colorado Furbabies Rescue is not a legally licensed animal rescue group, and they are not to be operating as such."

What's more, the organization advertises itself as "a state licensed, non profit 501c3 PENDING rescue." The BBB says the application to the IRS for nonprofit status is still pending.

Complaints against Colorado Furbabies Rescue have revolved primarily around a mandatory $50 deposit which is to be held until the animal is spayed or neutered upon which time it is to be destroyed or returned, according to the BBB.

The BBB says complainants say their checks are actually cashed instead.

Furthermore, additional complaints have been received, according to the BBB, regarding vaccinations. The BBB says the organization indicates that all of its animals have been vaccinated. However, complaints have come in suggesting that when copies of the vaccination records are requested the organization does not send them and claims they have already been mailed.

Colorado Furbabies Rescue representative Susan Matthews was contacted by the BBB. When questioned about the complaints she responded that the organization, "will not be responding to any complaints from BBB at this time."

A call to the organization's only listed phone number, 1-888-95-RESCUE, was not immediately returned.

The BBB is urging anyone impacted by the organizations to file complaints with the BBB and the Colorado Department of Agriculture whose Web site is and phone number is 303-239-4167.

Additionally, the BBB urges consumers to get a BBB Reliability Report on an organization before adopting. The report can be obtained by visiting  or calling 303-758-2100. You should also always verify licensing with the Department of Agriculture, keep copies of signed contracts and demand vaccination records before finalizing adoption.

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