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Company promised rebate that customers don't qualify for

5:45 PM, May 4, 2013   |    comments
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LAKEWOOD - Spring is the time when a lot of companies are going door-to-door offering deals on home maintenance.

This is a reminder why it's so important to double check if that offer is legitimate.

A Lakewood couple called 9Wants to Know, claiming an insulation contractor promised a rebate they couldn't deliver on.

We found the company was distributing false advertising, although the company claims they didn't know they were giving out false information at the time.

Door hangers for Mile Hi Insulation promise a rebate of up to $300 from Xcel Energy, if the work is done by a registered contractor.

But when Mile Hi was distributing the door hangers, they were not registered with Excel, which means their customers didn't even qualify for this rebate.

Larry and Shirley Marye have lived in the same house in Lakewood for most of their 52 years of marriage.

So when Mile Hi Insulation came to their door and offered to do their attic, the couple jumped at the offer. 

"We didn't even ask any more questions because they said we would get a $300 rebate," Shirley Marye said.

That rebate was supposed to come from Xcel energy.

The salesmen even wrote about it on the back of his card, knocking down the $1,600 price tag to about $1,300.

"They got it done real fast and did a good job," Larry Marye said.

But when the Marye's tried to get that rebate, Xcel told them they didn't qualify because Mile Hi is not one of their registered partners.

"You know, we're upset.  I know we wouldn't have had it done [without the rebate]," Shirley Marye said.

9Wants to Know called Mile Hi.

A man who would only identify himself as "James" and declined to give his last name or position turned down our offer for an interview.

James says Mile Hi used to be a registered partner with Xcel until early February when Xcel changed its contractor requirements, knocking Mile Hi off the list.

"Nobody realized we were not a registered partner with Xcel," James said.

"You always want to double check," said Xcel spokesman Gabriel Romero, who confirms 180 contractors were removed from their list of partners, because of new requirements he says will better serve customers.

Xcel sent Mile Hi a cease and desist letter to stop using its logo in advertising.

"We asked  them to remove our name from their literature and we go from there," Romero said.

Mile Hi says they have stopped claiming to be an Xcel partner and are working to get back on the list.

The company has an A+ rating with the Better Business Bureau and they told us they are willing to pay the Marye's rebate.

"That's a lot of money to us," Shirley Marye said.

The Marye's hope other seniors on a fixed income will learn from what happened to them.

"Just pay attention and make sure you have all your facts going before you give them any money or anything," she said.

James with Mile Hi told 9Wants to Know no other customers have had any problems getting their rebates, and again they did promise to make things right for the Marye's.

Find a contractor registered with Xcel here.

More information on new Xcel contractor requirements:

BPI Certification

The use of a blower door

Air Sealing

(KUSA-TV © 2013 Multimedia Holdings Corporation)

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