Shoppers disappointed with Walmart's guarantee

5:54 PM, Nov 30, 2013   |    comments
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KUSA - You see the videos every year. Black Friday shoppers, pushing and tugging their way through aisles to grab hot items at a discount price. Some incidents turn violent. In Odessa, Texas, for example, police were forced to pepper spray a crowd inside Walmart after a young boy was shoved to the floor.

In 2012, Walmart implemented the "1-Hour In Stock Guarantee" partly to ease that kind of chaos on Black Friday. The guarantee not only claims certain items will be in stock, it also claims that if the item is sold out within the first hour, customers can get a voucher for the discounted price. However, many customers say the guarantee is worthless.

"It was just so poorly implemented. The idea was really kind of cool and I think that's what actually got me out," explains Mark Curtis, who went to the Walmart on Smith Road for a deal on a new TV. "The TV's were gone," Curtis adds, "The line was probably easily a hundred people long."

Walmart's Facebook page is flooded with comments expressing disappointment about the guarantee, leaving people like Curtis questioning if there will ever be a solution to the chaos that seems to consume Black Friday every year.

(KUSA-TV © 2013 Multimedia Holdings Corporation)

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