DENVER- Boiling water and blasting the space heater. Some tenants at the Artisan Apartments are doing whatever they can just to stay warm.
"I have 3 layers of socks, 3 layers of pants and sweaters on, " said Jocelyn Martinez.
The heat doesn't work in her apartment.
"They've been trying to fix it for a long time. Actually for a year."
This isn't the first time we heard residents at the Artisan complain about not having heat or hot water but concerns are growing because of the bitter cold.
"It's freezing out, my kids are cold when they wake up in the morning, they're cold during the day when we go over there and there's not a whole lot we can do about it," explained Lorie Galindo.
Galindo's 4 children live at the complex. She also used to work at the Artisan as a leasing agent and says heating issues began when a new management company, Alliance Residential, took over.
"Most of the property doesn't have heat and I was there for 4 years and never had a heating problem."
A spokesperson with Alliance Residential says crews are aware of the issues and have been working to fix them for months.
"We're doing everything we can, moving as quickly as we can," explained Eric Cecil, a service manager working on the property.
Cecil says there is no simple fix, just problem after problem stemming from aging infrastructure.
"We all take it really personally and put in as much time as we possibly can into it."
Tenants like Martinez are sick of waiting. She hopes this will be the last winter she spends without heat.
"I'm moving," Martinez explained.
Alliance Residential says 22 units are without heat. The company expects heat to be restored to all units within the next 2 days.
Tenants have the option of moving out without paying fees or giving a notice. Alliance Residential says several tenants have taken advantage of that opportunity but many tenants say they were not aware that was an option.
(KUSA-TV © 2013 Multimedia Holdings Corporation)