DENVER - For David Findley, a delayed delivery does much more than put a damper on his Christmas. It affects his business.
Findley and his wife make and sell jewelry. One customer purchased a handmade necklace from the couple online and needed it shipped quickly for a special occasion the week of Christmas.
Findley says he paid about $90 to have it delivered overnight.
"It didn't get there on time. Lady was upset, and it kind of hurts our business," Findley said.
Findley is one of thousands who were depending on UPS to ship their holiday packages, but UPS received more deliveries than it could handle. As a result, many items - even with guaranteed delivery dates - didn't reach their destinations on time.
UPS apologized, stating that one factor was the gap between Thanksgiving and Christmas was shorter this year.
Findley believes it's an innocent mistake.
"I understand that those people work really really hard for what they do," Findley said.
The delays also impacted companies. Amazon sent notices to customers saying there was a, "failure in the UPS transportation network."
UPS did not say how many people were affected but say it's only a fraction of their customers.
Meanwhile, customers like Findley are dealing with the consequences.
"Now we kind of have to give that money back to them because they didn't get what they wanted," Findley said.
UPS did consider doing deliveries Christmas Day but ultimately decided not to ask their drivers to come in and work on the holiday. Workers will begin sorting packages Christmas night to resume delivery first thing Thursday morning.
Amazon is offering to refund shipping charges and give out $20 gift cards.
(KUSA-TV © 2013 Multimedia Holdings Corporation)