Frontier Airlines experiences long lines at DIA

10:28 PM, Dec 25, 2013   |    comments
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DENVER - Christmas Day travel is stressful enough.

Thousands of travelers at Denver International Airport on Wednesday encountered Frontier Airlines' lines that were wrapping around and around - frustrating many patrons who wanted to get home to see their families for the holiday.

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Frontier Airlines released the following statement to 9NEWS regarding the long lines:

"We are experiencing unusually long lines at the full service ticket counters at DIA today. We are working to get our customers checked in as quickly as possible. Customers can avoid the lines by checking in online before they get to the airport, or by using a self-service kiosk," Kate O'Malley, manager of corporate communications for Frontier Airlines, wrote.

UPDATE: Frontier Airlines responds to long lines on Christmas Day

One Frontier employee told 9NEWS viewer and frequent flier Nicole Bolick the long lines were because many people assumed Christmas Day would be lighter when it came to travelers, so they did not check in online. 

Bolick waited in line for 90 minutes and had to be rescheduled on another flight, despite arriving at DIA two hours before her departure time. Bolick said she couldn't check in online ahead of time because she was flying with a lap child, which requires that you go to the ticket counter.

Frontier flier Brian Dailey said he was also bumped from his flight due to the long lines at counter. They had to wait eight hours for their next flight with two children in tow. Not to mention paying the $150 change fee.

(KUSA-TV © 2013 Multimedia Holdings Corporation)

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