COMMERCE CITY - The workers at the United Parcel Service distribution hub are so busy in Commerce City; they did not have time to talk to the media. A national spokesperson says it's "all hands on deck" as they try to relieve the package backlog.
"We expect nearly everything to be delivered today," Natalie Black, a national UPS spokesperson, said. "Everybody's committed to fulfilling the service on our end."
Black says across the country, UPS was overwhelmed with packages and its system just could not handle the sheer numbers. She says the volume exceeded the companies air capacity causing some "guaranteed by Christmas deliveries" to be delayed.
Kim Lewis a Denver mom who had hoped all of her Christmas gifts would arrive before the holiday. But, she knew she might have to resort to "Plan B".
"I was prepared to either wrap a photo of it, so there would be something to open or just say there's something else coming after Christmas, kind of extra bonus gift," Lewis said.
Along with UPS, FedEx and the United States Postal Services experienced a bump in service as well. Industry experts say online shopping grew 9 percent this year. The higher numbers plus the shortened season between Thanksgiving and Christmas contributed to the delivery crush.
"It's not only the UPS's fault," Satish Garg, Denver resident said. "Could be the fault of Amazon who were bombed (by the numbers) and also the fault of the public who is shopping at the last minute."
Amazon, the online retail giant, is offering shipping refunds and gift cards to some customers who purchased items that were supposed to be delivered by Christmas.
Lewis says she appreciates the UPS drivers scrambling to catch up.
"Anytime you head into a holiday like Christmas where there's gonna be a lot of deliveries and more people ordering things online and having things sent, I know UPS is probably doing the absolute best they can," Lewis said.
Black would agree.
"It's always nice to hear customers who are appreciative of the Herculean efforts it takes to deliver more than just packages worldwide," Black said.
(KUSA-TV © 2013 Multimedia Holdings Corporation)